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Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund

By:

Fleming, John Howland

Contributor(s):

Asplund, Jim

Publication details: New York : Gallup Press, 2007Description: 313 p. : ill. ; 24 cmISBN:

9781595620163

Subject(s):

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ KOLEKSI AM-P. HOSPITAL CANSELOR TUANKU MUHRIZ	-	HF5415.5.F597h 2007 9HUKM (Browse shelf(Opens below))		1	Available		00001526459
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.F575 (Browse shelf(Opens below))		1	Available		00001496681

Includes bibliographical references (p. [289]-313)

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