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	1.	Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Publication details: New York : McGraw-Hill, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.F549. Place hold
	2.	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 3rd ed. Publication details: New York : McGraw-Hill, Inc; 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.F549 2000. Place hold
	3.	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A [author.] Fitzsimmons, Mona J Series: Irwin/McGraw-Hill series in operations and decision sciences Edition: 5th ed. Publisher: Boston : McGraw-Hill/Irwin, 2006 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD9980.5.F549 2006, ... Place hold
	4.	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A [author.] Fitzsimmons, Mona J Edition: 4th ed. Publisher: Boston, Mass. : McGraw-Hill/Irwin, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HD9980.5.F549 2004, ... Place hold
	5.	Service management : operations, strategy and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. by Fitzsimmons, James A [author.] Fitzsimmons, Mona J Edition: 3rd ed. Publisher: Boston : McGraw Hill , 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD9980.5.F549 2003, ... Place hold
	6.	Service management : operations, stategy, information technology / James A. Fitzsimmons and Mona J. Fitzsmmons. by Fitzsimmons, James A Fitzsmmons, Mona J Edition: 6th ed. Publication details: Boston : McGraw Hill, 2008 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.F549 2008. Place hold
	7.	Service management : operations, stategy, information technology / James A. Fitzsimmons, Mona J. Fitzsmmons, Sanjeev Bordoloi. by Fitzsimmons, James A Fitzsmmons, Mona J Bordoloi, Sanjeev Edition: 8th ed. Publication details: New York : McGraw-Hill/Irwin, 2014 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD9980.5.F549 2014, ... Place hold
	8.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A [author.] Fitzsimmons, Mona J Series: The McGraw-Hill/Irwin series operations and decision sciences Edition: 7th edition ; International edition. Publisher: New York : McGraw-Hill, 2011 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.F549 2011. Place hold

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