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	1.	Crisis communications : a casebook approach / Kathleen Fearn-Banks by Fearn-Banks, Kathleen Edition: 2nd ed. Publication details: Mahwah, New Jersey : Lawrence Erlbaum Associates, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD59.F424 2002. Place hold
	2.	Crisis communications : a casebook approach / Kathleen Fearn-Banks by Fearn-Banks, Kathleen Edition: 3rd ed. Publication details: Mahwah, N. J. : Lawrence Erlbaum Associates, Inc., 2007 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD59.F424 2007. Place hold

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