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	1.	Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- Publication details: New York : AMACOM, 2012 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.E931c 2012 9HUKM. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.E944, ... Place hold
	2.	Customer service training 101 / Renee Evenson. by Evenson, Renee, 1951- Edition: 2nd ed. Publication details: New York : American Management Association, 2011 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.E945 2011. Place hold

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