Managing difficult customer and complaints [videorecording] : sales and services masterclass / Video Education Australasia ; directors, Adam Tribe, Jim Curlis ; producers, Sue Etheridge, Adam Tribe.
Publication details: [Australia]. : Training Point, 2009Description: 1 videodisc (14 min.) : sd., col. ; 4 3/4 in. + 1 computer optical disc (dvd-rom)Subject(s): Production credits:- Executive producer, Simon Garner
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| MEDIA | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | dvd HF5415.5 .M365 (Browse shelf(Opens below)) | 1 | Available | 00002047766 |
Executive producer, Simon Garner
Presenter: Peter Quarry ; panelists: Andrew Stuart, Gayathri Buur-Jensen, Michael Schiffner.
'Drawing upon recent behavioural science research, our three experts provide insight into how sales people can most productively manage difficult customers and complaints. Each of our experts has wide ranging experience in dealing with complaints at many levels - from simple product returns to major real estate deals being threatened with catastrophe. Excellent practical advice is offered that will assist sales people, helping them to work through the solutions in logical stages. The program also shows how to effectively resolve conflict, whilst preserving and reinforcing a positive relationship with the customer'--Container.
Subtitle available in English
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