Business for the 21st century : towards simplicity and trust / Francois Dupuy ; translated by Rupert Swyer

By:

Dupuy, Francois

Publication details: Houndmills, Basingstoke, Hampshire : Palgrave MacMillan, 2011.Description: vii, 204 p. ; 23 cmISBN:

9780230292635 (hbk.)
0230292631 (hbk.)

Subject(s):

Summary: 'Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control'-- Provided by publisher.

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HD31.D847 (Browse shelf(Opens below))		1	Available		00002076309

Includes bibliographical references and index.

'Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control'-- Provided by publisher.

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Business for the 21st century : towards simplicity and trust / Francois Dupuy ; translated by Rupert Swyer

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