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1.
Outcomes assessment in higher education : views and perspectives / edited by Peter Hernon and Robert E. Dugan. by
Publication details: Westport, Conn. : Libraries Unlimited, 2004
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2331.63.O98.

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2.
Revisiting outcomes assessment in higher education / edited by Peter Hernon, Robert E. Dugan and Candy Schwartz. by
Publication details: Westport, Conn. : Libraries Unlimited, 2006
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2331.63.R488.

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3.
U.S. government on the Web : getting the information you need / Peter Hernon, Robert E. Dugan, John A Shuler by
Edition: 3rd ed.
Publication details: Westport, Conn. : Libraries Unlimited, 2003
Other title:
  • United States government on the Web
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: ZA5075.H477 2003 ikonruj.

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4.
Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by
Edition: Third edition.
Publisher: London, England : Facet Publishing, [2015]Copyright date: ©2015
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.H447 2015.

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