Service Chain Management [electronic resource] : Technology Innovation for the Service Business / by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu.
Publication details: Berlin, Heidelberg : Springer-Verlag, 2008.Description: xviii, 308 p. : ill., digital ; 24 cmISBN:- 9783540755043 (electronic bk.)
- 9783540755036 (paper)
- 658.812 22
- HF5415.5 .D68 2008
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