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1.
Communicating professionally : a how-to-do-it manual for library applications / Catherine Sheldrick Ross, Patricia Dewdney. by Series:
Edition: 2nd ed.
Publication details: London : Library Association Publishing, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z678.R66 1998.

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2.
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney by Series: How-to-do-it manuals for libraries ; no. 117
Publication details: London : Neal-Schuman Publishers, 2002
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.R64 2002. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.R64 ruj.

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