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	1.	Quality service : how America's top companies are competing in the customer service revolution ...and how you can too / by D. Keith Denton. by Denton, D. Keith Publication details: Kuala Lumpur : S. Abdul Majeed & Co., 1994 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5.D415q 1994 9. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5 .D415 1994b. Place hold
	2.	Quality service : how America's top companies are competing in the customer service revolution...and how you can too / D. Keith Denton by Denton, D. Keith Publication details: Kuala Lumpur : Syrnergy Books International, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D415 1994b. Place hold

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