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	1.	Good service is good business : 7 simple strategies for success / Catherine DeVrye. by DeVrye, Catherine Series: Competitive edge management series Publication details: New York : Prentice-Hall, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D48. Place hold
	2.	The customer service zoo : create customers for life and a life for yourself / Catherine DeVrye by DeVrye, Catherine Publication details: Australia : Allen & Unwin, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D483. Place hold

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