Customer relationship management and the social and semantic web : enabling cliens conexus / Ricardo Colomo-Palacios, Joao Varajao, and Pedro Soto-Acosta, editors

Contributor(s):

Publication details: Hershey, PA : Business Science Reference, 2012.Description: xvi, 342 p. : ill. ; 29 cmISBN:

9781613500446 (hardcover)

Subject(s):

Summary: 'This book provides an overview of the field of the Semantic Web, social Web and CRM by uniting various research studies from different subfields, exploring the opportunities and challenges confronting organizations using Web 2.0 and 3.0'--Provided by publisher.

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5 .C86 (Browse shelf(Opens below))		1	Available		00002079381

Includes bibliographical references and index.

'This book provides an overview of the field of the Semantic Web, social Web and CRM by uniting various research studies from different subfields, exploring the opportunities and challenges confronting organizations using Web 2.0 and 3.0'--Provided by publisher.

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Customer relationship management and the social and semantic web : enabling cliens conexus / Ricardo Colomo-Palacios, Joao Varajao, and Pedro Soto-Acosta, editors

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