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Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.
Publication details: Chicago : American Library Association, 2003.Description: viii, 182 p. ; 23 cmISBN:- 0838908500 (alk. paper)
Contents:
Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN ALAM DAN TAMADUN MELAYU | PERPUSTAKAAN ALAM DAN TAMADUN MELAYU PILIH SIMPAN-P. ALAM DAN TAMADUN MELAYU | - | Z711.45.C63 8[00005004211] (Browse shelf(Opens below)) | 1 | Available | 00001371870 | |||
| AM | PERPUSTAKAAN DR ABDUL LATIFF | PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF | - | Z711.45.C64 2003 (Browse shelf(Opens below)) | 1 | Available | 00001428784 |
Includes bibliographical references (p. 157-176) and index
Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
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