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1.
The ASQ ISO 9000:2000 handbook / Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West, editors. by
Publication details: Milwaukee, Wisc. : ASQ Quality Press, 2002
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (2)Call number: TS156.A84 3, ...

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2.
ISO 9001:2000 explained / Charles A. Cianfrani, Joseph J. Tsiakals, John E. (Jack) West. by
Edition: 2nd ed.
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2001
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (2)Call number: TS156.6.C45 2001 3, ... PERPUSTAKAAN TUN SERI LANANG (1)Call number: TS156.6.C45 2001.

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Cracking the case of ISO 9001:2000 for service / Charles A. Cianfrani and John E. (Jack) West by
Publication details: Milwaukee, Wisc. : ASQ Quality Press, 2003
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (3)Call number: TS156.C57 pasca, ...

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4.
Unlocking the power of your QMS : keys to performance improvement / John E. (Jack) West, Charles A. Cianfrani. by
Publication details: Milwaukee, Wisc. : ASQ Quality Press, 2004
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Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: HD62.15.W478 3. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.W478, ...

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