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	1.	Total quality a user's guide for implementation Dan Ciampa. by Ciampa, Dan [author.] Publication details: Reading, Mass.: Addison-Wesley, 1992 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156. C56. Place hold
	2.	Right from the start : taking charge in a new leadership role / Dan Ciampa, Michael Watkins by Ciampa, Dan Watkins, Michael, 1956- Publication details: Boston, Massachusetts : Harvard Business School, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD57.7.C524, ... Place hold

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