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Process reengineering in action a practical guide to achieving breakthrough results Richard Y. Chang by
Publication details: London Kogan Page 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.C42.

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Performance scorecards : measuring the right things in the real world / Richard Y. Chang, Mark W. Morgan. by Publisher: San Francisco : Jossey-Bass Publishers, c2000Copyright date: ©2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.9.C433.

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