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	1.	Dealing with difficult situations : at work and at home / Roberta Cava. by Cava, Roberta Copyright date: ©2003.Publisher: Sydney : Pan Macmilan Australia, 2003 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: WM460.5.M6 2003 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HM1126.C385 sbr. Place hold
	2.	Dealing with difficult people : how to deal with nasty customers, demanding bosses, and annoying co-workers / Roberta Cava by Cava, Roberta Cava, Roberta. Difficult people Edition: Rev. ed. Publication details: Buffalo, N.Y. : Firefly Books, 2004 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: BF637.C45C376d 2004 9HUKM. Place hold

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