Creating do-it-yourself customers : how great customer experiences build great companies / Peter C. Honebein, Roy F. Cammarano

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Publication details: Mason, Ohio : Thomson, 2005Description: xv, 264 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	TX335.H667 (Browse shelf(Opens below))		1	Available		00001469613

Includes bibliographical references (p.46-253) and index

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