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Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler
Series: Improving human performance seriesPublication details: Burlington, MA : Elsevier Butterworth-Heinemann, 2004Description: xxi, 179 p. : ill. ; 23 cmISBN:- 0750676841 (pbk.)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HE8788.B88 (Browse shelf(Opens below)) | 1 | Available | 00001460674 |
Includes bibliographical references and index
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