Service management : operations, stategy, information technology / James A. Fitzsimmons, Mona J. Fitzsmmons, Sanjeev Bordoloi.

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Publication details: New York : McGraw-Hill/Irwin, 2014.Edition: 8th edDescription: xviii, 524 p. : ill. ; 29 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HD9980.5.F549 2014 (Browse shelf(Opens below))		1	Available		00002103889
TANDA MERAH	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG TANDA MERAH-P. TUN SERI LANANG (ARAS 5)	-	HD9980.5.F549 2014 tm (Browse shelf(Opens below))	n.2	1	Available		00002195611

Includes bibliographical references and index.

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