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	1.	Customer-driven services management / S. Balachandran. by Balachandran, S, 1932- Publication details: New Delhi : Response Books, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B354. Place hold
	2.	Customer-driven services management / S. Balachandran by Balachandran, S, 1932- Edition: 2nd ed. Publication details: New Delhi . : Response Books, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B354 2004. Place hold

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