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	1.	Online customer service for dummies / by Keith Bailey and Karen Leland by Bailey, Keith, 1945- Leland, Karen Series: For Dummies : bestselling book series for beginners Publication details: New York : Hungry Minds, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B347 sbr. Place hold
	2.	Customer service in an instant : 60 ways to win customers and keep them coming back / Keith Bailey and Karen Leland by Bailey, Keith, 1945- Leland, Karen Publication details: Franklin Lakes, N. J. : Career Press, 2008 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.B3428c 2008 9HUKM. Place hold
	3.	Public speaking in an instant : 60 ways to stand up and be heard / Keith Bailey and Karen Leland. by Bailey, Keith, 1945- Leland, Karen Series: In an instant series Publication details: Franklin Lakes, New Jersey : Career Press, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: PN4129.15.B335. Place hold
	4.	Customer service in an instant : 60 ways to win customers and keep them coming back / Keith Bailey & Karen Leland. by Bailey, Keith Leland, Karen Publication details: Petaling Jaya : Advantage Quest Pub., 2008 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.B154c 2008 9HUKM. Place hold

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