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	1.	Service quality in academic libraries / Peter Hernon, Ellen Altman by Hernon, Peter Altman, Ellen Series: Information management, policy, and services Publication details: Norwood, N.J. : Ablex Publishing, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z675.U5H477. Place hold
	2.	Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] Altman, Ellen [author.] Dugan, Robert E, 1952- [author.] Edition: Third edition. Publisher: London, England : Facet Publishing, [2015]Copyright date: ©2015 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.H447 2015. Place hold

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