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Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research / Derek R. Allen

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Publication details: Milwaukee, Wisconsin : American Society for Quality, 2000Description: xvii, 243 p. : ill. ; 24cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.335.A43 (Browse shelf(Opens below))		1	Available		00001256233

Bibliography : p. 231-234

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