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1.
Achieving BS EN ISO 9000 / Peter Jackson and David Ashton by Series: The Sunday Times business skills series
Publication details: London : Kogan Page, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.J33.

2.
Achieving quality improvement : a practical guide / Roland Caulcutt by
Publication details: London : Chapman & Hall, 1995
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.C38.

3.
Beyond total quality management : toward the emerging paradigm / Greg Bounds ... [et al.] by
Publication details: New York : McGraw-Hill, 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.B49.

4.
Beyond TQM / Robert Louis Flood by
Publication details: Chichester : John Wiley & Sons, 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.F58.

5.
Building your organization's TQM system : the unified total quality model / Clarence Burns by
Publication details: Milwaukee : ASQC Quality Press, 1997
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.B865.

6.
Business process reengineering: breakpoint strategies for market dominance / ByHenry J. Johansson...(et al.) by
Publication details: Chichester: John Wiley & Sons , 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.B87.

7.
Ceramah pengurusan berkualiti menyeluruh (TQM) [videorecording] : di Perpustakaan Tun Seri Lanang, 18 September, 1995 / Adnan Alias by
Publication details: [S.l. : s.n.], 1995
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HD62.15A238c 1995 9Video. PERPUSTAKAAN TUN SERI LANANG (2)Call number: video HD62.15.A35, ...

8.
Comparing ISO 9000, Malcolm Bridge, and the SEI CMM for software a reference and selection guide Michael O. Tingey by
Publication details: Upper Saddle River, N. J. Prentice-Hall 1997
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.T575.

9.
The corporate guide to the Malcolm Baldrige national quality award : proven strategies for building quality into your organization / Marion Mills Steeples by Series: Malcolm Baldrige National Quality Award series
Edition: 2nd ed.
Publication details: Milwaukee : ASQC Quality Press, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.S74 1992 n.2.

10.
Creating a world class quality organisation : 10 essentials for business success / Bryan D. Prescott by
Publication details: London : Kogan Page, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.P73.

11.
Customer-driven project management a new paradigm in total quality implementation Bruce T. Barkley, James H. Saylor by
Publication details: New York McGraw-Hill 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD69.P75B38.

12.
Design and management of service process / Rohit Ramaswamy by Series: Engineering process improvement series
Publication details: Reading, Mass. : Addison-Wesley, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.R35.

13.
Developing new products with TQM / Charles D. Gevirtz by
Publication details: New York : McGraw-Hill, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.G48.

14.
Environmental TQM / John T. Willig, editor by
Edition: 2nd ed.
Publication details: New York : McGraw-Hill, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: GE170.W55 1994.

15.
The essence of total quality management / by John Bank by Series: Essence of management series
Publication details: New York : Prentice-Hall, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.B36, ...

16.
Executive guide to business success through human-centred systems / Andrew Ainger, Rukesh Kaura and Richard Ennals by
Publication details: Berlin : Springer-Verlag, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD66.A37.

17.
Focused quality : managing for results / Harvey K. Brelin ... [ et al.] ; foreword by C. Jackson Grayson, Jr. by
Publication details: London : Kogan Page, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.F63 1995.

18.
Foundations of TQM : a readings book / (edited by) Joseph G. Van Matre by
Publication details: Fort Worth, TX. : Dryden Press, 1995
Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: In Repair (1).

19.
Fourth generation management : the new business consciousness / Brian L. Joiner ; with contribution from Yukihiro Ando ... [et al.] by
Publication details: New York : McGraw-Hill, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.J65, ...

20.
The fundamentals of quality management / Dennis F. Kehoe by
Publication details: London : Chapman & Hall, / 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.K43.

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