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Service quality in leisure and tourism / Christine Williams and John Buswell.
Publication details: Wallingford, Oxon, UK; Cambridge, MA, : CABI Pub., c2003.Description: ix, 230 p. : ill. ; 25 cmISBN:- 0851995411 (alk. paper)
- 910/.68/4 21
- G155.A1 W488 2003
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Includes bibliographical references (p. 209-222) and index.
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