How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall.

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Publication details: Aldershot : Gower, 1999.Description: viii, 136 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.335.H547 (Browse shelf(Opens below))		1	Available		00001243219

Includes index.

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