Your search returned 2 results.

Results
	1.	Making customer satisfaction happen : a strategy for delighting customers / Roderick M. McNealy by McNealy, Roderick M Publication details: London : Chapman & Hall, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.M396. Place hold
	2.	Making quality happen : a step by step guide to winning the quality revolution / Roderick M. McNealy. by McNealy, Roderick M Publication details: London : Chapman & Hall, 1993 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.M36. Place hold

Refine your search