Service first [videorecording] / Service Quality Institute
Publication details: Bloomington, Minneapolis, : Service quality Institute, [n.d.]Description: 12 videocassettes (VHS) (20 min. each) : sd., col. ; 1/2 inSubject(s):| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.11 | 1 | Available | 00001311245 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.12 | 1 | Available | 00001311246 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.7 | 1 | Available | 00001311241 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.8 | 1 | Available | 00001311242 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.5 | 1 | Available | 00001311239 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.6 | 1 | Available | 00001311240 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.1 | 1 | Available | 00001311234 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.3 | 1 | Available | 00001311237 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.9 | 1 | Available | 00001311243 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.10 | 1 | Available | 00001311244 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.2 | 1 | Available | 00001311235 | ||
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | video HF5415.5.S47 (Browse shelf(Opens below)) | j.4 | 1 | Available | 00001311238 |
vol. 1. Your key to customer satisfiction - vol. 2. Teamwork development - vol. 3. Handling complaints and the irate customer - vol. 4. The language of positive communication - vol. 5. Effective questioning and listening - vol. 6. Exceeding customer expectations - vol. 7. Value-added service - vol. 8. Effective telephone techniques - vol. 9. The art of satisfying customers - vol. 10. Service recovery - vol. 11. Empowerment - vol. 12. Total quality service
Helping employees become the best they can be
There are no comments on this title.