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Pekeliling kemajuan pentadbiran awam bil.1 tahun 1991 : panduan meningkatkan kualiti layanan urusan melalui telepon [article] / MDC Publishers Sdn. Bhd.

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Publication details: Kuala Lumpur : MDC Publishers Sdn. Bhd., 2003 In: Pekeliling kemajuan pentadbiran awam [article] (1991-2003), p.(iv)-9

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