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	1.	No cover image available Enriching and delighting guest experience [article] / Norhakimi Khaiessa Ahmad. by Norhakimi Khaiessa Ahmad Availability: No items available.
	2.	No cover image available Service excellence - The KPJ way (SE-TKW) [article] / Aminudin Dawam. by Aminudin Dawam Availability: No items available.
	3.	No cover image available Building on customer intimacy [article] / Farah Lange. by Farah Lange Availability: No items available.
	4.	No cover image available Customer accessibility through a multiple prespective framework [article] / Prof. Dr. Ahmad Zaki Abu Bakar. by Ahmad Zaki Abu Bakar Availability: No items available.
	5.	No cover image available RFID for enhanced collection accessibility [article] : a self fulfilling prophecy? / Vernon Seaton. by Seaton, Vernon Availability: No items available.
	6.	No cover image available Perkhidmatan Koleksi Digital kepada Repositori Institusi (RI) [article] : perkongsian pengalaman Perpustakaan Sultanah Bahiyah 1995-2007. by Saleh Huddin Mustafa Availability: No items available.
	7.	No cover image available Is your Information Literacy Programme effective? [article] : customers' feedback / Prof. Dr. Szarina Abdullah. by Szarina Abdullah Availability: No items available.
	8.	No cover image available Assessing customer satisfaction on library services and activities in creating a learning environment [article] / Dr. Norliya Ahmad Kassim, Khasiah Zakaria, Haslinda Mohamed. by Norliya Ahmad Kassim Availability: No items available.
	9.	No cover image available Cultivating customer-focused culture through library generic skills [article] / Generic Skills Survey Researcher Group. Availability: No items available.
	10.	No cover image available Empowering users and partners in Digital Library Research Initiatives [article] / Prof. Dr. Zainab Awang Ngah. by Zainab Awang Ngah Availability: No items available.
	11.	No cover image available Issues and challenges in providing quality ICT infrastructure service delivery in a university campus environment [article] / Prof. Madya Dr. Sulaiman Mohd. Nor. by Sulaiman Mohd Nor Availability: No items available.
	12.	No cover image available Researcher ID [article] : a new way to address author name ambiguity / Dr. Lim Khee Hiang. by Lim, Khee Hiang Availability: No items available.
	13.	No cover image available Quality assurance of institutions that support teaching and learning [article] / Balakrishnan Vassu. by Balakrishnan Vassu Availability: No items available.
	14.	No cover image available Monitoring and measuring customer satisfaction [article] / Hajah Hanida Ghazali. by Hanida Ghazali Availability: No items available.
	15.	No cover image available Applying Quality Management System (QMS) in Perpustakaan Tun Dr. Ismail University Teknologi Malaysia (UiTM), Johor [article] / Mohd Zul-Azmi Ishak and Abdul Razak Abu. by Mohd Zul-Azmi Ishak Availability: No items available.
	16.	No cover image available Managing service excellence [article] / Tuan Haji Mohd Radzif Mohd Yunus. by Mohd Radzif Mohd Yunus Availability: No items available.
	17.	No cover image available Customer-driven organisation [article] : results, impacts, challenges and efforts / Azahar Mohd Noor, Ibrahim Mohamed and Laili Ashikeen Awang Puteh. by Azahar Mohd Noor Availability: No items available.
	18.	No cover image available What is customer service in an airport environment? [article] / Mohd Ramli Mohd Saat. by Mohd Ramli Mohd Saat Availability: No items available.
	19.	No cover image available Encouraging users at BERNAMA Library & Information Centre via organised activities [article] / Hasnita binti Ibrahim. by Hasnita Ibrahim Availability: No items available.
	20.	No cover image available The relationship between the executive and judicial bodies in Urbekistan [article] / Anvar Hudayarov by Hudayarov, Anvar In: [Kertas kerja] : Multaqa Sultan Azlan Shah dan Seminar Kebebasan Kehakiman dalam Sistem Kehakiman Islam dan Bukan Islam = The Independence of the Judiciary in the Islamic and Non-Islamic Judicial Systems, 9-11 Jun 2004, Syuen Hotel, Ipoh Perak Darul Ridzuan [article] Availability: No items available.

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