Your search returned 8 results.

Sort
Unhighlight Highlight
Select all Clear all
Select titles to:
Results
1.
On great service: a framework for action / Leonard L. Berry. by
Publication details: New York: The Free Press, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B483.

Place hold
2.
Customer service / Wendy Carter by Series: MH One-Day Workshop Series
Publication details: New York : McGraw-Hill Book, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C374.

Place hold
3.
Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly by
Publication details: Englewood Cliff, NJ : Prentice Hall, 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.B58, ...

Place hold
4.
Branch banking for the nineties : new approaches to sales and management / Dwight S. Ritter. by
Publication details: Englewood Cliffs, NJ : Prentice Hall, 1991
Other title:
  • Branch banking for the nineties.
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HG1616.B7R58.

Place hold
5.
No cover image available
Winning customer loyalty [kit] / produced by Rick Brown ; directed by Bill Heitz by
Publication details: Chicago : Jack Wilson and Associates, [n.d.]
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.B76 kit, ...

Place hold
6.
Protecting main street : measuring the customer experience in financial services for business and public policy / Paul C. Lubin. by
Publication details: New York : Routledge, 2011
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HG3756.U54L833.

Place hold
7.
The Zappos experience : 5 principles to inspire, engage, and wow / by Joseph Michelli. by
Publication details: New York : McGraw-Hill, 2012
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5467.Z37M534, ...

Place hold
8.
Successful customer service / Pauline Rowson. by
Publication details: Sydney : Crimson, 2010
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.R885s 2010 9HUKM.

Place hold
Pages

Contact Us

Perpustakaan Tun Seri Lanang, Universiti Kebangsaan Malaysia
43600 Bangi, Selangor Darul Ehsan,Malaysia
+603-89213446 – Consultation Services
019-2045652 – Telegram/Whatsapp
Email: helpdeskptsl@ukm.edu.my

Copyright ©The National University of Malaysia Library