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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson by
Publication details: New Dehli : Indiana Publishing House, 2009
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z678.L347 2009.

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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. by
Publication details: Chicago : American Library Association, 2008
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Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z678.L347.

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