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	1.	The visible library: practical public relations for public librarians / Bob Usherwood. by Usherwood, Bob Publication details: Ottawa: Canadian Library Association, 1981 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: Z716.3.U83, ... Place hold
	2.	Improving library and information services through self-assessment : a guide for senior managers and staff developers / Margaret Kinnell, Bob Usherwood, Kathryn Jones by Kinnell, Margaret Usherwood, Bob Jones, Kathryn Series: British Library research and innovation report ; 172 Publication details: London : Library Association Publishing, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: Z678.85.K56 n.1, ... Place hold

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