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	1.	Six Sigma beyond the factory floor : deployment strategies for financial services, health care, and the rest of the real economy / Ronald D. Snee, Roger W. Hoerl by Snee, Ronald D Hoerl, Roger Wesley Publication details: Upper Saddle River, NJ : Pearson/Prentice Hall, 2005 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.S63. Place hold
	2.	Statistical thinking : improving business performance / Roger Hoerl and Ronald D. Snee. by Hoerl, Roger Wesley Snee, Ronald D Series: Wiley & SAS business series Edition: Second edition. Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., 2012 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF1012.H644 2012, ... Place hold

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