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	1.	101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate by Thomas, Ann, 1951- Applegate, Jill Performance Research Associates Publication details: New York : American Management Association, 2009 Other title: One hundred one activities for delivering knock your socks off service Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.T477. Place hold
	2.	Delivering knock your socks off service / Performance Research Associates. by Performance Associates, Inc Edition: 5th updated and rev. ed. Publication details: New York, NY : American Management Association, 2012 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.A538 2012, ... Place hold

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