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	1.	Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.] by Patterson, Kerry, 1946- Publication details: New York : McGraw-Hill, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: BF637.C45C784, ... Place hold
	2.	Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.] by Patterson, Kerry, 1946- Publication details: New York : McGraw-Hill, 2005 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HM1121.C78, ... Place hold
	3.	Influencer : the power to change anything / Kerry Patterson ... [et al.] by Patterson, Kerry, 1946- Publication details: New York : McGraw-Hill, 2008 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: BF774.I545. Place hold
	4.	Influencer [electronic resource] : the power to change anything / Kerry Patterson ... [et al.]. by Patterson, Kerry, 1946- Publication details: New York : McGraw-Hill, 2008 Online resources: Click for information on Adobe Reader version Click for information on Mobipocket Reader version NetLibrary MyiLibrary Table of contents only Contributor biographical information Publisher description ebrary Concordia University College Access MyiLibrary Availability: No items available.

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