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	1.	Conflict management and organization development Willem F. G. Mastenbroek by Mastenbroek, Willem F. G Edition: Expanded ed. Publication details: Chichester John Wiley & Sons 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.8.M32513 1993. Place hold
	2.	Managing for quality in the service sector / edited by Willem F.G. Mastenbroek by Mastenbroek, Willem F. G Publication details: Oxford : Blackwell, 1991 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.M342. Place hold

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