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	1.	Service management and operations / Cengiz Haksever ... [et al.]. by Haksever, Cengiz Edition: 2nd ed. Publication details: Upper Saddle River, NJ : Prentice Hall, 2000 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: HD9980.5.S468 2000 3. Place hold
	2.	Service and operations management / Cengiz Haksever, Rider University, USA and Barry Render, Rollins College Graduate School of Business, USA. by Haksever, Cengiz [author.] Render, Barry [author.] Publisher: New Jersey : World Scientific, [2017]Copyright date: ©2018 Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: In Transit (1).

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