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	1.	Incredible customer service : the final test / David Freemantle by Freemantle, David, 1942- Publication details: London : McGraw-Hill, 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F727. Place hold
	2.	Superboss : the A-Z of managing people successfully / David Freemantle. by Freemantle, David, 1942- Publication details: Aldershot : Gower , 1985 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5549 .F869s 1985 9 [00009008517]. Place hold
	3.	Superboss : the A-Z of managing people successfully / David Freemantle. by Freemantle, David, 1942- Publication details: London : Wildwood House , 1987 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: HF5549.F697 1987 8arash. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5549 .F697 1987, ... Place hold
	4.	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle by Freemantle, David Publication details: London : Nicholas Brealey Publishing, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.F733. Place hold

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