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	1.	Customer knowledge management : people, processes, and technology / Minwir Al-Shammari by Al-Shammari, Minwir, 1962- Publication details: Hershey, PA : Information Science Reference, 2009 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A474. Place hold
	2.	Knowledge management in emerging economies : social, organizational and cultural implementation / Minwir Al-Shammari, [editor]. by Al-Shammari, Minwir, 1962- Publication details: Hershey, PA : Information Science Reference, 2011 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.2.K6373. Place hold

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