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1.
Red zone management : changing the rules for pivotal times / Dutch Holland by
Publication details: Chicago, IL : Dearborn Trade Pub., 2001
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.8.H654.

2.
Balancing acts : more than 250 guiltfree, creative ideas to blend your work and your life / Barbara A. Glanz. by
Publication details: [Chicago, Ill.] : Dearborn Trade Pub., 2003
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD4904.25.G58.

3.
The mega producers : secrets of financial services superstars to lead you to the top / Steven Drozdeck by
Publication details: Chicago : Dearborn Trade Pub., 2003
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HG4621.D769.

4.
Why service stinks-- and exactly what to do about it! / by T. Scott Gross by
Publication details: Chicago : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G76.

5.
Cowboys and dragons : shattering cultural myths to advance Chinese-American business / Charles Lee by
Publication details: Chicago : Dearborn Trade Pub., 2003
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.6.L433 sbr.

6.
Service magic : the art of amazing your customers / Ron Zemke and Chip Bell by
Publication details: [Chicago] : Dearborn Trade Pub., 2003
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z464 sbr.

7.
Valuing people : how human capital can be your strongest asset / Lisa M. Aldisert by
Publication details: Chicago, IL : Dearborn Trade Pub., 2002
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD4904.7.A434.

8.
Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross by
Edition: 2nd ed.
Publication details: Chicago : Dearborn Trade Pub., 2004
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G756 2004.

9.
Brandscendence : three essential elements of enduring brands / Kevin A. Clark by
Publication details: Chicago, IL : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD69.B7C53.

10.
What no one ever tells you about marketing your own business / Jan Norman by
Publication details: Chicago : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.N67.

11.
Leadership chronicles of a corporate sage : five keys to becoming a more effective leader / Susan J. Bethanis by
Publication details: Chicago : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD57.7.B48.

12.
Lessons from the hive : the buzz on surviving and thriving in an ever-changing workplace / Charles Decker by
Publication details: Chicago : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.8.D428.

13.
Marketing to the campus crowd : everything you need to know to capture the $200 billion college market / by David A. Morrison by
Publication details: Chicago, Ill. : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2342.82.M67.

14.
Beyond the brand : why engaging the right customers is essential to winning in business / John Winsor by
Publication details: Chicago : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.15.W565.

15.
The outsourcing revolution : why it makes sense and how to do it right / Michael F. Corbett by
Publication details: Chicago : Dearborn Trade Pub., 2004
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD2365.C67.

16.
Let's talk money : Jim Barry's life strategies to attain & grow your wealth / James A. Barry, Jr. by
Publication details: Chicago : Dearborn Trade Pub., 2003
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HG179.B338.

17.
What no one ever tells you about starting your own business : real-life start-up advice from 101 successful entrepreneurs / Jan Norman by
Edition: 2nd ed.
Publication details: Chicago : Dearborn Trade Pub., 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.5.N68 2004.

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