Results of search for 'ccl=su:"Customer relations. "'

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	81.	Higher profits through customer lock-in : a roadmap / Joachim Buschken by Buschken, Joachim, 1964- Publication details: Mason, Ohio : Thomson, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B874. Place hold
	82.	Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann by Gupta, Sunil, 1958- Lehmann, Donald R Publication details: Upper Saddle River, NJ : Wharton School Pub., 2005 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.G873. Place hold
	83.	9 brand shaastras : nine successful brand strategies to build winning brands / Jagdeep Kapoor by Kapoor, Jagdeep, 1960- Publication details: New Delhi : Response Books, 2004 Other title: Nine brand shaastras. Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD69.B7K3725. Place hold
	84.	Customer service delivery : research and best practices / Lawrence Fogli, editor by Fogli, Lawrence Series: The Professional Practice series Publication details: San Francisco, Calif. : Jossey-Bass, 2006 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C866. Place hold
	85.	Creating do-it-yourself customers : how great customer experiences build great companies / Peter C. Honebein, Roy F. Cammarano by Honebein, Peter C, 1963- Cammarano, Roy F Publication details: Mason, Ohio : Thomson, 2005 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: TX335.H667. Place hold
	86.	Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel by Stauss, Bernd Seidel, Wolfgang, 1935- Publication details: Cincinnati, OH. : Thomson/South-Western, 2004 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.52.S734. Place hold
	87.	Beyond six sigma : profitable growth through customer value creation / Gary A. Plaster, Jerry D. Alderman by Plaster, Gary Alderman, Jerry D Publication details: Hoboken, N.J. : J. Wiley & Sons, 2006 Online resources: Table of contents only Publisher description Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.P588. Place hold
	88.	How to talk to customers : create a great impression every time with MAGIC / Diane Berenbaum, Tom Larkin by Berenbaum, Diane, 1956- Larkin, Tom, 1953- Publication details: San Francisco : Jossey-Bass, 2007 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.B488h 2007 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B474. Place hold
	89.	Implementing CRM : from technology to knowledge / David Finnegan, Leslie P. Willcocks by Finnegan, David Willcocks, Leslie Series: John Wiley series in information systems Publication details: Chichester : John Wiley & Sons, Inc., 2007 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.F491i 2007 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F566. Place hold
	90.	Relationship selling / Mark W. Johnston, Greg W. Marshall by Johnston, Mark W Marshall, Greg W Johnston, Mark W. Relationship selling and sales management Edition: 2nd ed. Publication details: Boston : McGraw-Hill/Irwin, 2008 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.25.J6528 2008. Place hold
	91.	The relationship edge : the key to strategic influence and selling succes / Jerry Acuff with Wally Wood by Acuff, Jerry, 1949- Wood, Wally Edition: 2nd ed. Publication details: Hoboken, New Jersey : John Wiley & Sons, 2007 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A287 2007. Place hold
	92.	Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman by Kaufman, Ron Publication details: Singapore : Ron Kaufman Pte Ltd., 2005 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.K21u 2005 9HUKM. Place hold
	93.	Build your customer strategy : a guide to creating profitable customer relationships / James G. Barnes by Barnes, James G Publication details: Hoboken, N.J. : John Wiley, 2006 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.B261b 2006 9HUKM. Place hold
	94.	Lean solutions : how companies and customers can create value and wealth together / James P. Womack and Daniel T. Jones by Womack, James P Jones, Daniel T Publication details: London : Simon & Schuster, 2005 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.W872L 2005 9HUKM. Place hold
	95.	101 ways to really satisfy your customers / Andrew Griffiths by Griffiths, Andrew Edition: Rev. ed. Publication details: Crows Nest : Allen & Unwin, 2006 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.G853o 2006 9HUKM. Place hold
	96.	Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner by Brinkman, Rick Kirschner, Rick Publication details: New York : McGraw-Hill, 2006 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.B858L 2006 9HUKM. Place hold
	97.	101 ways to really satisfy your customers / Andrew Griffiths by Griffiths, Andrew Publication details: Crows Nest NSW, Australia : Allen & Unwin, 2002 Other title: One hundred one ways to really satisfy your customers Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.G853o 2002 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G735. Place hold
	98.	Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler by Smith, Shaun Wheeler, Joe Publication details: London : Financial Times Prentice Hall, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.S659m 2002 9HUKM. Place hold
	99.	Customer loyalty : how to earn it, how to keep it / Jill Griffin by Griffin, Jill Edition: New and rev. ed. Publication details: San Francisco : Jossey-Bass, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.G851c 2002 9HUKM. Place hold
	100.	The selling edge : winning over today's business customers / Michael Levokove with Celeste Levokove by Levokove, Michael Levokove, Celeste Edition: Kuala Lumpur : Synergy Books International, Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.25.L487 sbr. Place hold

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