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61.
Measuring performance for business results / Mohamed Zairi by
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.Z34.

62.
Menjadi yang terbaik : cara mendapatkan komitmen seluruh perusahaan untuk program mutu terpadu / Barry Popplewell, Alan Wildsmith ; alih bahasa : Drs. Alex Sindoro ; editor : Dr. Lyndon Sindoro. by
Publication details: Jakarta : Binarupa Aksara, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.P66152 sbr.

63.
Multimedia presentation technology : with a sample presentation on total quality management / Fred T. Hofstetter. by Series: The Wadsworth series in management information systems
Publication details: Belmont, Ca. : Wadsworth Publishing Co., 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB1028.4.H64.

64.
The myths of Japanese quality Ray and Cindelyn Eberts by
Publication details: Upper Saddle River, N. J. Prentice-Hall P T R 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.E254.

65.
New marketing imperatives innovative strategies for today's marketing challenges B. G. Yovovich by
Publication details: Englewood Cliffs, N.J. Prentice-Hall 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.1263.Y68.

66.
On Q causing quality in higher education / Daniel Seymour. by Publisher: New York : American Council on Education, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2341.93.U6S49.

67.
Organisasi kualiti mutlak : keseimbangan & keharmonian demi keunggulan / Thomas J. Barry. by
Publication details: Kuala Lumpur : Penerbit Piramid, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HD62.15.B372 42as, ...

68.
Pelaksanaan TQM di Perpustakaan [videorecording] ceramah oleh Gurdev Singh by
Publication details: UPM, Serdang : Perpustakaan, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HD62.15.G87.

69.
Pelancaran TQM peringkat perpustakaan [videorecording] / oleh Hj. Zainal Azman Rajudin dan ceramah oleh Rozhan Othman by
Publication details: UKM, Bangi : Perpustakaan Tun Seri Lanang, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: video HD62.15.M34 1996, ...

70.
Pembinaan model konseptual bagi mengimplementasikan pengurusan kualiti menyeluruh dalam organisasi multi budaya / Tan Koe Gee by
Publication details: Bangi : Fakulti Sains Matematik, Universiti Kebangsaan Malaysia, 1997
Dissertation note: Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996.
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.T36 1996 kat4.

71.
Pengurusan berkualiti dalam perkhidmatan / Chek Mat by Series: Siri pengurusan dan pentadbiran Utusan
Publication details: Kuala Lumpur : Utusan Publications & Distributors, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HD66.C53, ...

72.
Pengurusan kualiti = Quality management / Penyusun, Zaleha L. Saleh; penyunting Abdullah Kadir Bacha by Series: Siri bibliography (Universiti Utara Malaysia) ; bil. 19
Publication details: UUM, Sintok : Perpustakaan, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HD62.15 .Z34 zz, ...

73.
Pengurusan kualiti menyeluruh / John S. Oakland ; penterjemah Mohamad Salmi Mohd. Sohod by
Publication details: Kuala Lumpur : Dewan Bahasa dan Pustaka, 1995
Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: HD62.15 .O34154 2007 8.

74.
Perkhidmatan awam menuju era baru = The civil service : towards a new era / selected speeches of Tan Sri Dato' Seri Ahmad Sarji bin Abdul Hamid. by
Publication details: Kuala Lumpur : INTAN, 1996
Other title:
  • The civil service : towards a new era.
Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: JQ1062.A67A353 8. PERPUSTAKAAN TUN SERI LANANG (3)Call number: MK10 INTAN 10 P478 1996, ...

75.
Prinsip-prinsip asas QCC / diedit oleh Ibu Pejabat Kumpulan QC, JUSE by
Publication details: Petaling Jaya : Perbadanan Produktiviti Negara dan Ikeda Shinichi & Associates Sdn Bhd, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (4)Call number: HD66.P74154, ...

76.
Process reengineering in action a practical guide to achieving breakthrough results Richard Y. Chang by
Publication details: London Kogan Page 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.C42.

77.
A Project-by-project approach to quality : a practical handbook for individuals, teams, and organizations / Richard Capper by
Publication details: Aldershot : Gower Publishing Co., 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.C353, ...

78.
79.
Quality [videorecording] : achieving excellence / produced in association with Texaco
Publication details: London : Taylor Made Film, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HD62.15.Q82.

80.
Quality and competence : integrating competence and quality initiatives / Shirley Fletcher. by
Publication details: London : Kogan Page 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.29.F54.

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