Results of search for 'ccl=su:"Customer services,"'

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	61.	What do your customers really want? : here's a sure-fire way to find out / John F. Lytle by Lytle, John F Publication details: Kuala Lumpur : Golden Books Centre, 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L97. Place hold
	62.	Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar / John Tschohl by Tschohl, John Publication details: Kuala Lumpur : Golden Books Centre, 1998 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: HF5415.5.T833154 8. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.T82, ... Place hold
	63.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Publication details: New York : Free Press, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z45. Place hold
	64.	Getting it right! : creating customer value for market leadership / Philip Weinzimer. by Weinzimer, Philip Publication details: New York : John Wiley & Sons, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W444. Place hold
	65.	The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore by Pine, B. Joseph Gilmore, James H, 1959- Publication details: Boston, Mass. : Harvard Business School Press, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.15.P56. Place hold
	66.	Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke by Anderson, Kristin Zemke, Ron Publication details: New York : AMACOM, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A535 sbr. Place hold
	67.	Delivering knock your socks off service / Kristin Anderson, Ron Zemke by Anderson, Kristin Zemke, Ron Edition: Rev. ed. Publication details: New York : AMACOM, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A538 1998. Place hold
	68.	At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker. by Becker, Hal B Publication details: New York : John Wiley & Sons, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B428. Place hold
	69.	How to be better at... customer care / Timothy Foster by Foster, Timothy Publication details: London : Kogan Page, 1999 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5.F67 1999 9. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F67 sbr. Place hold
	70.	The shape of things to come : seven imperatives for winning in the new world of business / Richard W. Oliver. by Oliver, Richard W, 1946- Series: BusinessWeek books Publication details: New York : McGraw-Hill, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.4.O39. Place hold
	71.	Members for life / Richard Gerson. by Gerson, Richard F Publication details: Champaign, IL : Human Kinetics, 1999 Other title: Members for life : proven service and retention strategies for health-fitness and sports clubs Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: GV428.5.G49. Place hold
	72.	Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing Publication details: New York : McGraw Hill, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.Z44. Place hold
	73.	Customer capitalism : the new business model for increasing returns by becoming the customer choice / Sandra Vandermerwe by Vandermerwe, Sandra Publication details: London : Nicholas Brealey Publishing, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5. V357. Place hold
	74.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Zeithaml, Valarie A. -. Services marketing Edition: 2nd ed. Publication details: Boston : Irwin/McGraw-Hill, 2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.Z44 2000. Place hold
	75.	Productivity & service quality : an essential reading for service providers / Flora Han, Debbie Leong by Han, Flora Leong, Debbie Publication details: Singapore : Prentice Hall, 1996 Other title: Productivity and service quality : an essential reading for service providers Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.H36. Place hold
	76.	Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak by Seybold, Patricia B Marshak, Ronni T Publication details: New York : Times Business, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S49. Place hold
	77.	The customer service zoo : create customers for life and a life for yourself / Catherine DeVrye by DeVrye, Catherine Publication details: Australia : Allen & Unwin, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D483. Place hold
	78.	Customer-driven services management / S. Balachandran. by Balachandran, S, 1932- Publication details: New Delhi : Response Books, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B354. Place hold
	79.	Monitoring, measuring, and managing customer service / Gary S. Goodman by Goodman, Gary S Publication details: San Francisco : Jossey-Bass, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.G67 2000 9HUKM. Place hold
	80.	The nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy by Spector, Robert McCarthy, Patrick D Edition: 2nd ed. Publication details: New York : John Wiley & Sons, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.S627 1999 9HUKM. Place hold

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