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41.
Business process reengineering / R Srinivasan. by
Publication details: New Delhi : Tata McGraw-Hill Education, 2011
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.87.S685.

42.
Cases in health services management / edited by Kurt Darr, Tracy J. Farnsworth, Robert C. Myrtle. by
Edition: Sixth edition.
Copyright date: Baltimore : Health Professions Press, Inc., [2017], ©2017
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: WX150.C337 2017 9HUKM.

43.
Cases in total quality management / John S. Oakland and Leslie J. Porter by
Publication details: Oxford : Butterworth-Heinemann, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.O173.

44.
Ceramah pengurusan berkualiti menyeluruh (TQM) [videorecording] : di Perpustakaan Tun Seri Lanang, 18 September, 1995 / Adnan Alias by
Publication details: [S.l. : s.n.], 1995
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HD62.15A238c 1995 9Video. PERPUSTAKAAN TUN SERI LANANG (2)Call number: video HD62.15.A35, ...

45.
The certified quality manager handbook / Quality Management Division, American Society for Quality by
Publication details: Milwaukee, Wis. : ASQ Quality Press, 1999
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.C43.

46.
The civil service of Malaysia : moving into the new millinium : highlights of improvements and developments in the civil service of Malaysia 1999 / Malaysia Administrative Modernisation and Management Planning Unit (MAMPU) by
Publication details: Kuala Lumpur : Malaysia Administrative Modernisation and Management Planning Unit, 2000
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: MK10 MAMPU 5 C584, ...

47.
Comparing ISO 9000, Malcolm Bridge, and the SEI CMM for software a reference and selection guide Michael O. Tingey by
Publication details: Upper Saddle River, N. J. Prentice-Hall 1997
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.T575.

48.
Confessions of a quality expert : a systematic approach to implementing total quality / Martyn House by
Publication details: Merseyside : Tudor Business Publishing, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.H67.

49.
Continual improvement in government : tools & methods / Jerry W. Koehler, Joseph M. Pankowski. by
Publication details: Delray Beach, Fla. : St. Lucie Press, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: JF1525.T67K64.

50.
Continuous quality improvement in health care : theory, implementation and applications / [edited by] Curtis P. Mclaughlin, Arnorld D. Kaluzny. by Language: English
Publication details: Gaitherburg, Md : Aspen, 1999
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: W84.1.C66 1999 9HUKM.

51.
52.
Continuous quality improvement in health care : theory, implementations and applications / [edited by] Curtis McLaughlin, Arnold D. Kaluzny by
Edition: 3rd ed.
Publication details: Sudbury, Mass : John and Bartlett, 2006
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: W84.AA1C66 2006.

53.
Cornerstones of quality [videorecording] / produced by Doreen Lorenzo ; directed by Donna Goldman ; written by Rick Kantola, William Amos by
Publication details: California : Sydney : Kantola Productions [production company] ; First Training [distributor], [n.d.]
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: TS156.L67 video.

54.
The corporate guide to the Malcolm Baldrige national quality award : proven strategies for building quality into your organization / Marion Mills Steeples by Series: Malcolm Baldrige National Quality Award series
Edition: 2nd ed.
Publication details: Milwaukee : ASQC Quality Press, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.S74 1992 n.2.

55.
Creating a world class quality organisation : 10 essentials for business success / Bryan D. Prescott by
Publication details: London : Kogan Page, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.P73.

56.
57.
Creativity, innovation, and quality / Paul E. Plsek. by
Publication details: Milwaukee, Wis. : ASQ Quality Press, 1997
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD53.P58.

58.
Customer-driven project management a new paradigm in total quality implementation Bruce T. Barkley, James H. Saylor by
Publication details: New York McGraw-Hill 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD69.P75B38.

59.
Design and management of service process / Rohit Ramaswamy by Series: Engineering process improvement series
Publication details: Reading, Mass. : Addison-Wesley, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.R35.

60.
Developing a quality curriculum / Allan A. Glatthorn. by
Publication details: Alexandria, Va. : Association for Supervision and Curriculum Development, c1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2806.15.G533.

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