Results of search for 'ccl=su:"Customer relations. "'

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	41.	Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown by Brown, Stanley A Publication details: Toronto : John Wiley & Sons, 1999 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.55.B76 1999 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.B76. Place hold
	42.	Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson by Johnson, Michael D Gustafsson, Anders Publication details: San Francisco : Jossey-Bass, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.335.J64 2000 9HUKM. Place hold
	43.	The new market leaders : who's winning and how in the battle for customers / Fred Wiersema. by Wiersema, Frederik D. (Frederik Derk) Publication details: New York : Free Press, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W534. Place hold
	44.	How to become a rainmaker : the people who get and keep customers / Jeffrey J. Fox. by Fox, Jeffrey J, 1945- Publication details: New York : Hyperion, 2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.4.F69 sbr. Place hold
	45.	Online customer service for dummies / by Keith Bailey and Karen Leland by Bailey, Keith, 1945- Leland, Karen Series: For Dummies : bestselling book series for beginners Publication details: New York : Hungry Minds, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B347 sbr. Place hold
	46.	Strategic customer management : enhancing customer retention and service recovery / Patrick Low Kim Cheng by Low, Patrick Kim Cheng Publication details: Singapore : BusinesscrA F T Consultancy, 2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L68 sbr. Place hold
	47.	301 great customer service ideas : from America's most innovative small companies / introduction by Harvey Mackay ; edited by Nancy Artz by Artz, Nancy Publication details: Boston, Mass. : Goldhirsh Group, 1997 Other title: Three hundred and one great customer service ideas : from America's most innovative small companies Availability: Not available: PERPUSTAKAAN TUN SERI LANANG: Checked out (1).
	48.	No cover image available How to deliver [videorecording] : customer service / produced by Teletime Video, Inc. by Teletime Video, Inc Publication details: USA : Bostan : Teletime Video Inc. [production company] ; Goldhirs Group [distributor], 1991 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5351.H68. Place hold
	49.	Built for use : driving profitability through the user experience / Karen Donoghue by Donoghue, Karen Publication details: New York : McGraw-Hill, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D655. Place hold
	50.	Harvard business review on customer relationship management by Harvard Business School Press Series: Harvard business review paperback series Publication details: Boston : Harvard Business School Press, 2001 Other title: Customer relationship managemen Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.H37. Place hold
	51.	Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by Jacka, J. Mike Keller, Paulette J Publication details: New York : Wiley, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.J33. Not available: PERPUSTAKAAN TUN SERI LANANG: Checked out (1). Place hold
	52.	No cover image available Winning customer loyalty [kit] / produced by Rick Brown ; directed by Bill Heitz by Brown, Rick Heitz, Bill [direction] Timm, Paul R [writer] Publication details: Chicago : Jack Wilson and Associates, [n.d.] Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.B76 kit, ... Place hold
	53.	The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor by Freeland, John G Publication details: New York, N.Y. : McGraw-Hill, 2003 Other title: CRM handbook Online resources: Publisher description Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: HF5415.5.U437 3. Place hold
	54.	No cover image available Pengurusan perhubungan pelanggan : suatu kajian penerokaan di sektor perubatan tradisional dan herba dalam pasaran perkhidmatan kesihatan di Malaysia / Maisarah Ahmad, Aliah Hanim M. Salleh Nik Mohd Hazrul Nik Hashim by Maisarah Ahmad Aliah Hanim Mohd. Salleh Nik Mohd. Hazrul Nik Hashim Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.P43 2002. Place hold
	55.	Relationship marketing : creating stakeholder value / Martin Christopher, Adrian Payne, David Ballantyne by Christopher, Martin Payne, Adrian Ballantyne, David Publication details: Oxford : Butterworth Heinemann, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.55.C44, ... Place hold
	56.	Managing services : using technology to create value / Mark M. Davis, Janelle Heineke by Davis, Mark M, 1944- Heineke, Janelle N Series: The McGraw-Hill/Irwin series, Operations and decision sciences Publication details: Boston : McGraw-Hill/Irwin, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD9980.5.D384, ... Place hold
	57.	Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff by Anton, Jon Petouhoff, Natalie L Series: Neteffect series. Management skills Publication details: Upper Saddle River, N.J. : Prentice Hall, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A585. Place hold
	58.	Customer relationship management : perspectives from the marketplace / Somon Knox ... (et al.) by Knox, Simon Publication details: Oxford : Butterworth-Heinemann, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C865. Place hold
	59.	Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little by Melling, Maxine Little, Joyce Publication details: London : Facet, 2002 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.B927 2002. Place hold
	60.	Maximising profits : the customer-centric approach / Raymond Teo, Sharon Fong by Teo, Raymond Fong, Sharon Publication details: Singapore : Prentice Hall, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.5.T45, ... Place hold

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