Results of search for 'ccl=su:"Consumer satisfaction"'

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	41.	Managing quality : managerial and critical perspectives / Mihaela Kelemen by Kelemen, Mihaela Publication details: London : SAGE Publications, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.K454, ... Place hold
	42.	Market-driven management : how to define, develop, and deliver customer value / Frederick E. Webster, Jr. by Webster, Frederick E Edition: 2nd ed. Publication details: New York : Wiley, 2002 Online resources: Publisher description Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.W467 2002. Place hold
	43.	The people measurement manual : measuring attitudes, behaviours and beliefs in your organization / David Wealleans by Wealleans, David Publication details: Aldershot, England : Gower, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.W424. Place hold
	44.	Who stole my customer? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson by Thompson, Harvey Publication details: Upper Saddle River, NJ : Prentice Hall, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.T46 sbr. Place hold
	45.	Service magic : the art of amazing your customers / Ron Zemke and Chip Bell by Zemke, Ron Bell, Chip R Publication details: [Chicago] : Dearborn Trade Pub., 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z464 sbr. Place hold
	46.	Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail by Rahmat Ismail Series: Siri motivasi dan kecemerlangan utusan Publication details: Kuala Lumpur : Utusan Publications & Distributors, 2001 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5.R147 2001 9. PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.R147p 2001. Place hold
	47.	Service strategy : management moves for customer results / Jacques Horovitz by Horovitz, Jacques, 1947- Horovitz, Jacques, 1947-. Seven secrets of service strategy Edition: 2nd ed. Publication details: Harlow [England] : Prentice Hall/Financial Times, 2004 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.H633 2004. Place hold
	48.	No cover image available The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings / by Sulistyawati Toelle by Toelle, Sulistyawati Publication details: Florida : Nova Southeastern University, 2006 Dissertation note: Thesis (Ph.D.) - Nova Southeastern University, 2006 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.T643 2006 tesis. Place hold
	49.	Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc by Szwarc, Paul Series: Market research in practice series Publication details: London : Kogan Page, 2005 Other title: Researching customer satisfaction and loyalty Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.S988. Place hold
	50.	Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund by Fleming, John Howland Asplund, Jim Publication details: New York : Gallup Press, 2007 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.F597h 2007 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F575. Place hold
	51.	Customising Stakeholder Management Strategies [electronic resource] : Concepts for Long-term Business Success / edited by Margit Huber, Martina Pallas. by Huber, Margit Pallas, Martina SpringerLink (Online service) Publication details: Berlin, Heidelberg : Springer Berlin - Heidelberg, 2006 In: Springer e-books Online resources: Click here to access online Availability: No items available.
	52.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson by Colquitt, Jason Lepine, Jeffery A Wesson, Michael J Publication details: Boston : McGraw-Hill/Irwin, 2009 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.7.C628. Place hold
	53.	The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius / Joe Vitale by Vitale, Joe, 1953- Publication details: Hoboken, New Jersey : John Wiley & Sons, 2007 Other title: Million dollar ideas of Bruce Barton, America's forgotten genius Online resources: Table of contents only Publisher description Contributor biographical information Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5822.V584. Place hold
	54.	Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman by Hernon, Peter Whitman, John R Publication details: Chicago : American Library Association, 2001 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.H455 2001 9. Place hold
	55.	Tip menawan hati pelanggan / Zainuddin Zakaria, Ziadatul Hidayah Zakaria by Zainuddin Zakaria Ziadatul Hidayah Zakaria Publication details: Kuala Lumpur : PTS Professional Publishing, 2008 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5.Z21t 2008 9. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z35 sbr. Place hold
	56.	Strategic marketing for health care organizations : building a customer-driven health system / Philip Kotler, Joel Shalowitz and Robert J. Stevens by Kotler, Philip Shalowitz, Joel, 1953- Stevens, Robert J, 1955- Publication details: San Francisco : Jossey-Bass, 2008 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: W74.AA1.K87s 2008 9HUKM. Place hold
	57.	Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes by Hayes, Bob E, 1963- Edition: 3rd ed. Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H397 2008. Place hold
	58.	Managing markets and customers. Series: Management extra Edition: Rev. ed. Publication details: Amsterdam ; Boston : Elsevier/Pergamon Flexible Learning/eLEARN, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.M344 2009. Place hold
	59.	No cover image available Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention / by Che Aniza Binti Che Wel by Che Aniza Che Wel Publication details: 2009 Dissertation note: Thesis (Ph.D.) - Universiti Putra Malaysia, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C48 2009 tesis. Place hold
	60.	Integrating E-business models for government solutions : citizen-centric service oriented methodologies and processes / [edited by] Susheel Chhabra and Muneesh Kumar. by Chhabra, Susheel Muneesh Kumar Series: Publication details: Hershey PA : Information Science Reference, c2009 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: JF1525.A8I568. Place hold

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