Results of search for 'ccl=su:"Consumer Satisfaction"'

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	41.	Integrating E-business models for government solutions : citizen-centric service oriented methodologies and processes / [edited by] Susheel Chhabra and Muneesh Kumar. by Chhabra, Susheel Muneesh Kumar Series: Publication details: Hershey PA : Information Science Reference, c2009 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: JF1525.A8I568. Place hold
	42.	No cover image available Kajian kepuasan pelanggan di kalangan pelanggan yang mendapatkan perkhidmatan di Jabatan Kerja Sosial Perubatan Hospital Universiti Kebangsaan Malaysia pada Januari-Disember 2001 / Sidek Miko by Sidek Miko Publication details: Kuala Lumpur : Fakulti Perubatan, Universiti Kebangsaan Malaysia, 2002 Dissertation note: Tesis ( Ijazah Sarjana Kerja-Kerja Sosial Perubatan) - Universiti Kebangsaan Malaysia, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: tesis WX158.5.S568k 2002 9HUKM. Place hold
	43.	Let your customers do the talking : 301 + word-of-mouth marketing tactics guaranteed to boost profits / Michael E. Cafferky by Cafferky, Michael E Publication details: Petaling Jaya : Quest Publications, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.122.C33 sbr. Place hold
	44.	No cover image available The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings / by Sulistyawati Toelle by Toelle, Sulistyawati Publication details: Florida : Nova Southeastern University, 2006 Dissertation note: Thesis (Ph.D.) - Nova Southeastern University, 2006 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.T643 2006 tesis. Place hold
	45.	Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood. by Gale, Bradley T Wood, Robert Chapman Publication details: New York : Free Press, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.157.G34. Place hold
	46.	Managing markets and customers. Series: Management extra Edition: Rev. ed. Publication details: Amsterdam ; Boston : Elsevier/Pergamon Flexible Learning/eLEARN, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.M344 2009. Place hold
	47.	Managing quality : a practical guide to customer satisfaction / D. B. N. Murthy. by Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932- Publication details: New Delhi : Sage Publications, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.M896. Place hold
	48.	Managing quality : managerial and critical perspectives / Mihaela Kelemen by Kelemen, Mihaela Publication details: London : SAGE Publications, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.K454, ... Place hold
	49.	Market-driven management using the new marketing concept to create a customer-oriented company / Frederick E. Webster. by Webster, Frederick E Series: The Portable MBA series Publication details: New York : John Wiley & Sons, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.W367. Place hold
	50.	Market-driven management : how to define, develop, and deliver customer value / Frederick E. Webster, Jr. by Webster, Frederick E Edition: 2nd ed. Publication details: New York : Wiley, 2002 Online resources: Publisher description Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.W467 2002. Place hold
	51.	Marketing : connecting with customers / Gilbert D. Harrell, Gary L. Frazier. by Harrell, Gilbert D Frazier, Gary L Publication details: Upper Saddle River, NJ : Prentice Hall, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.H356. Place hold
	52.	Marketing : connecting with customers / Gilbert D. Harrell. by Harrell, Gilbert D Edition: 2nd ed. Publication details: Upper Saddle River, NJ : Prentice Hall, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.H356 2002. Place hold
	53.	Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes by Hayes, Bob E, 1963- Edition: 3rd ed. Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H397 2008. Place hold
	54.	No cover image available Mediating effects of consumer trust, consumer commitment and customer satisfaction, in buyer-seller relationships: an investigation of auto service centers in Indonesia / by Farida Jasfar by Jasfar, Farida Publication details: Fort Lauderdale, Florida : Wayne Huizenga Graduate School of Business and Entrepreneurship, Nova Southeastern University, 2001 Dissertation note: AAT 3006655Thesis (DBA) - Nova Southeastern University, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.33.I5J37 2001 [00008050323]. Place hold
	55.	Mengukur kepuasan pelanggan / Richard F. Gerson ; penerjemah : Hesty Widyaningrum. by Gerson, Richard F Series: Seri panduan praktis ; no. 17.Language: Indonesian Original language: English Publication details: Jakarta, Indonesia : Penerbit PPM, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.G447152. Place hold
	56.	No cover image available Mengukur kepuasan pengguna perkhidmatan e-pekerjaan : kajian kes negeri Selangor / Emy Salfarina binti Alias. by Emy Salfarina Alias [author.] Producer: 2014 Dissertation note: Tesis (Sarjana Teknologi Maklumat) - Universiti Kebangsaan Malaysia, 2014. Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: T58.5.E499 2014 3 tesis. Place hold
	57.	No cover image available Model kepuasan pengguna bagi laman web berasaskan UGC melalui pendekatan nilai cipta sama / Nik Sabrina binti Abdullah. by Nik Sabrina Abdullah [author.] Producer: 2014 Dissertation note: Tesis (Sarjana Teknologi Maklumat) - Universiti Kebangsaan Malaysia, 2014. Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TK5105.888.N535 2014 3 tesis. Place hold
	58.	Modern analysis of customer surveys : with applications using R / edited by Ron S. Kenett, Silvia Salini. by Kenett, Ron Salini, Silvia Publication details: Chichester : John Wiley & Sons, 2011 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.M634. Place hold
	59.	The new rules of retail : competing in the world's toughest marketplace / Robin Lewis & Michael Dart. by Lewis, Robin, 1940- Dart, Michael Publication details: New York, NY : Palgrave MacMillan, 2010 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5429.L486. Place hold
	60.	One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens. by Heil, Gary, 1950- Parker, Tom, 1950- Stephens, Deborah C. (Deborah Collins) Edition: 2nd ed. Publication details: New York : John Wiley, 1999 Other title: 1 size fits 1 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.H45 1999. Place hold

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