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	41.	No cover image available CITIBANK (Citigroup) : process management [article] / National Productivity Corporation by Perbadanan Produktiviti Negara Publication details: Petaling Jaya : National Productivity Corporation In: Malaysia TQM casebook [article] (bil.7) 2006, p.89 Availability: No items available.
	42.	No cover image available CITIBANK (Citigroup) : quality and operational/business results [article] / National Productivity Corporation by Perbadanan Produktiviti Negara Publication details: Petaling Jaya : National Productivity Corporation, 2006 In: Malaysia TQM casebook [article] (bil.7) 2006, p.89-90 Availability: No items available.
	43.	No cover image available CITIBANK (Citigroup) : Corporate responsibility [article] / National Productivity Corporation by Perbadanan Produktiviti Negara Publication details: Petaling Jaya : National Productivity Corporation, 2006 In: Malaysia TQM casebook [article] (bil.7) 2006, p.91 Availability: No items available.